Why join us?
Handoff is a new mobile & web app for the $500 billion market of remodeling contractors in the US. We use generative AI technology to provide remodelers a fast, accurate, and intuitive way to create construction cost estimates in minutes. There are 600,000+ contractors in the US who could be users of Handoff, and we're looking for teammates as passionate as we are to help us win this market.
The team at Handoff is distributed across offices in Austin TX, Sao Paulo, and Buenos Aires, and includes talent from top technology companies such as Apple, Tesla, and WeWork.
Acount Executive at Handoff
An answering service goes beyond simply answering phone calls. It is a comprehensive solution that offers a range of services to support contractors in their day-to-day operations. These services may include call forwarding, message taking, appointment scheduling, and even emergency dispatching.
By outsourcing their call handling to an answering service, contractors can focus on their core tasks without worrying about missing important calls or being interrupted during crucial meetings. The answering service acts as a reliable communication hub, ensuring that contractors never miss a potential opportunity or leave a client waiting on the other end of the line.
What you'll do
- Demonstrate expertise and comprehensive understanding of our product, it’s features, and it’s core value proposition.
- Leverage your product knowledge to drive user engagement, activation, and conversion from the Trial period into subscribers.
- Guide Users through specific actions and features within the product that are correlated with conversion success (Activation).
- Provide personalized support and guidance to help Users maximize the value they derive from the product during the trial period.
- Actively monitor user progress and intervene when necessary to address barriers to Activation.
- Conduct quick and compelling product demonstrations tailored to the needs and interests of individual Users.
- Utilize objection-handling techniques to overcome hesitations and build confidence in the decision to subscribe.
- Facilitate subscription starts by guiding Users through the payment process over the phone or through online channels.
- Meet or exceed monthly and quarterly conversion targets while maintaining a high level of customer satisfaction.
About You
- Product obsessed, passionate about how the App can change the lives of Users.
- Tech-savvy, always finding ways to make your process more efficient and effective.
- Deep familiarity with Sales tech stacks — CRM (Hubspot), VoIP, Product Analytics tooling, etc.
- Excited by the hustle and grit it requires to be on the frontlines of early product adoption.
- Problem-solver, finding workarounds and removing blockers — you aren’t blocked easily.
- Excited about being a part of a startup environment and rolling up your sleeves to get things done.
- Proficient in English.
Why you’ll love working with us
- Get paid in USD and take advantage of unlimited paid time off (PTO).
- Be part of a high-growth startup shaping the future of remodeling and construction.
- Work with a passionate, global team of experts from leading tech companies.
- Help build a company that values innovation, creativity, and efficiency.
If you are driven to build exceptional client partnerships and seek an opportunity to contribute to significant product adoption and business impact in the US, we invite you to apply.